What we know about you.

We collect the least we can to sell you a bag and answer your message. We do not sell your details, we do not rent them out, and we do not keep a file on you beyond what a small shop needs.

Only what a shop genuinely needs, and only from the moment you give it to us:

• Contact messages: the name, email and text you type into the contact form.
• Orders: what you bought, where it ships, and how it was paid for. Card details are handled by our checkout provider — we never see your full card number.
• Your bag: the contents of your cart are remembered in your own browser so it is still there when you come back.
• Server basics: our hosting keeps standard technical logs, such as the page requested, approximate location and browser type, so the site can run and stay standing.

To make and ship your bag, to answer you when you write, to keep receipts for the tax year, and to see which bags are actually being looked at so we know what to make next.

We do not build advertising profiles about you, and we do not send marketing email you did not ask for.

The cart is stored in your browser's own storage, on your device. Clearing your browser data empties it — nothing is left behind on our side.

The checkout page is run by our shop provider, and it sets what it needs to take payment securely. That provider's own privacy policy covers that step.

The people who help us run the shop, and nobody else:

• Our shop and checkout provider, to process payment and fulfill the order.
• Our hosting and database provider, where contact messages are stored.
• The carrier that delivers your parcel, which needs only the delivery address and a phone number for the driver.

The chat that helps you pick a bag keeps the conversation in your browser for that visit. Nothing is written to our database, no transcript is stored, and closing the chat clears it. Each visitor starts fresh.

Contact messages stay until your question is settled and we no longer need them. Order records stay as long as our accounts and tax rules require. When something has served its purpose, it is deleted.

You can ask us to show you what we hold about you, correct it, or delete it. You can also ask for a copy of it in a file. Send the request through the contact page; if we need to be sure it is you, we will ask.

We will not punish you for asking. If we cannot do what you asked, we will say why.

The site runs over an encrypted connection, and access to the database that holds contact messages is restricted to the systems that need it. No method of storage is perfectly safe, so we keep only what we need — the simplest way to limit the damage of anything going wrong.

This shop is meant for adults. If you are under 16, do not send us your details without a parent or guardian, and tell us if you think we received something you should not have.

We run the shop from Florence, Italy. If you write to us or buy from us, your details travel to us — that is the only transfer this page is about.

We will update it here and change the date at the top. Nothing that used to be true about your details gets quietly rewritten after the fact.

Anything about your details — a question, a correction, a deletion — goes through the contact page and reaches a person.